Terms & Conditions

1.1 Booking Details We refer to the attached annex for arrival/departure date, number of visitors, itinerary, etc.

1.2 Package Fee We reserve the right to correct errors in both advertised and confirmed prices and will do so as soon as we become aware of any such error.

This fee includes:

• Airport transfers
• Accommodation
• Meals as stated
• The services of an English-speaking driver/guide
• A safari 4WD vehicle
• Boat trips and rides
• Park entry fees
• Gorilla and chimpanzee permits where appropriate

This fee excludes among others:

• Airfares to Eastern Africa
• Entry visas, airport taxes and tipping
• Personal expenditure such as drinks and laundry

2.1 Deposit Grassrootz requires a 20% deposit of the Package Fee and – if applicable – a 100% deposit of the Gorilla and Chimps permits upon accepting the safari quotation to secure accommodation, permits, etc.

2.2 Balance The outstanding balance from your booking should be cleared 2 weeks prior to arrival.

2.3 Bank Account Payments should be made to:

Grassrootz Adventures
Korianderstraat 69
3544 BP Utrecht

Account Number: NL42 INGB 0006 750 464
BIC: INGBNL2A

3.1 Cancellations By You All cancellation penalty depends on the number of days before arrival:

28+ days before arrival – Loss of deposit
14+ / 28- days before arrival – 75% of the package fee
14- days before arrival – 100% of the package fee

Please note that Gorilla and Chimps Permits in Uganda are not refundable when already booked, as this is the policy of Uganda Wildlife Authority.

3.2 Cancellations By Us We always endeavour to avoid canceling, but we must reserve the right to do so if you fail to make all payments due in full and on time or as a result of unusual and unforeseeable circumstances beyond our control.

3.3 Termination Grassrootz reserves the right to immediately terminate this Agreement by giving the Visitor a written notice of termination if the behavior, actions and/or conduct of the Visitor is deemed threatening or unacceptable offensive in the judgment of the Tour Leader/Grassrootz.

4.1 The Visitor The Visitor is solely responsible for evaluating and determining the type, extent and levels of insurance coverage you may need or desire during your stay in Eastern Africa, including – without limitation – coverage for: travel, medical expenses, liability arising due to personal injury to you or a third party.

5.1 Medical needs. It is the sole responsibility of the Visitor to ensure that you have taken appropriate medical advice from a doctor with respect to traveling to Eastern Africa. This includes the appropriate inoculations, immunizations and medical treatments prior to your arrival as well as bringing any necessary/recommended medications or medical equipment.

5.2 You hereby agree that you will fully disclose to Us any and all medical constitutions and health issues that are relevant before departure and your stay in Eastern Africa.

6.1 The Vehicle and Driver Every effort is made to ensure that vehicles are provided in a roadworthy condition but no liability can be accepted for breakdown, or any damage or delay. In case of breakdown, it is our responsibility to rectify the situation. We can either withdraw of repair the vehicle in question. Our vehicles must only be driven by the drivers selected by us, whose decision on all matters, such as the route taken, is final.

6.2 Roads in Eastern Africa Roads in Eastern Africa can be rough, especially during the rainy season. Therefore it takes more time to same distance compared to western countries.

7.1 National Parks The visitor(s) hereby understands, respects and follows the rules set out by the Uganda Wildlife Authority (UWA).

7.2 Gorilla and Chimps Permits Only when payment has been received can permits for gorilla tracking in the relevant National Park be purchased. Getting a gorilla permit is not a guarantee of seeing a gorilla. Local conditions sometimes mean that access to the gorillas is made impossible at short notice. We are unable to accept liability for any circumstance that might lead to gorilla viewing being cancelled, whether it is closure of the National Park or borders; absence of the gorillas; security changes. Refunds are at the discretion of the relevant authority and we cannot accept liability for them. We shall use our maximum endeavors to obtain a refund and if a refund is paid by the relevant authority, we shall pass it on to the client.

7.3 The Program Grassrootz reserves the right to vary the safari services agreed with the client in the event of unforeseen circumstances, such as – without limitation – road closures, bad weather, problems with national parks or hotels and security considerations. In such cases alternative arrangements will be made as circumstances permit.

8.1 Release and Waivers in Favor of Grassrootz The Visitor hereby fully, permanently and irrevocably release, forever discharge and agree not to sue Grassrootz, including any and all of its successors and assigns its participants from any and all actions, suits, liability, claims, demands, losses, coasts and/or causes of action for damages or other legal or equitable relief of any nature including, without limitation, claims for personal injury, emotional injury, illness, disease, death, property damage or other losses, expenses and/or damages (collectively ‘claims’), which may hereafter arise from any cause whatsoever, including, without limitation, that arising from your participation in any project, activity or event affiliated or associated with Grassrootz, whether or not foreseeable or contributed to by the negligent acts or omissions of Grassrootz or others. The waivers are intended to be as broad and as inclusive as permitted by law.

8.2 Liability The Visitor shall remain personally and solly liable for his/her conduct, actions and/or omissions. Grassrootz will not be liable for – without limitation – theft, strikes and Force Majeure.

8.3 Force Majeure Various events which Grassrootz is unable to control may arise and cause disruption, delay or cancellation of the Safari. Such circumstances are likely to include; riots or civil strife and natural disaster (collectively “Force Majeure”). The Visitor agrees, understands and acknowledges that Grassrootz shall have no liability for any delay or cancellation of a project due to Force Majeure.

9.1 Conditions Conditions in Africa are not the same as those in developed countries and standards of service, medical facilities, safety and security may often be lower than those in your home countries. Please note that it is the laws and regulations of the country in which services are provided which apply to your holiday arrangements and not those of your home country.

9.2 Culture and Customs The visitor(s) hereby understands, respects and follows the local culture and customs during their stay in Uganda.

9.3 Visa Grassrootz does not provide or make other arrangements for issuance of visas.

10.1 Complaints Any complaints with regard to the safari may be immediately brought to the attention of the Tour Leader and/or Grassrootz
+31(0)6 16649927 so that the necessary action to rectify the matter can be taken. However if by the end of the tour you still feel you have a valid complaint, you must notify Grassrootz in writing within 14 days of the end of your safari.

10.2 Severability Wherever legally possible, each and every provision of this Agreement shall be interpreted in such manner as to render it valid, effective and enforceable under applicable law according to its express terms, but if any provision of this Agreement shall be deemed legally prohibited or invalid under applicable law by a court of competent jurisdiction, such provision shall be ineffective only to the extend of such prohibition or invalidity, without invalidating the remainder of such provisions or any of the remaining provisions of this agreement, which shall remain in full force and effect absent said invalid provisions. Further, any provisions that are required by the Ugandan Law are incorporated into this Agreement.

10.3 Arbitration All legal proceedings arising from this Agreement shall be resolved by binding arbitration, conducted in the legal courts of law in Kampala, Uganda.

10.4 Choice of Law This Agreement and the transactions contemplated hereunder shall be construed in accordance with and governed by the laws of the Republic of Uganda without giving effect to conflict of laws principles.